FAQ

Overview of the Ordering Process

Once your order is placed, you will receive an e-mail of Profoama Invoice with your PO number from your Sales Representative. If you need use or work to create new art, simply reply to your sales and attach your art. We will make new art for your final approval.

Once all of the details are set, the next thing you will receive is your ‘e-proof’ showing your artwork on a mockup of the item(s) you are purchasing. If you are not satisfied with the proof, please kindly make suggestions for changes and improvements (Remember, all of your artwork for an order is FREE. We don’t charge for art design). Once the art is approved, you’ll see an order confirmation (Proforma Invoice) with all of the dates and charges. Keep in mind the charges will not change (including shipping!) from what was shown in the order confirmation you received at the start of the process unless something has changed (quantity, additional imprint colors or quicker shipping).

Remember, nothing goes into production without your approval!

Artwork
What kind of artwork can I send? And, what if I do not have artwork?
Do not worry. Send us what you have. Our professional art team will work with what you have to create exactly what you need – FREE. Don’t have art? Just tell your Sales Rep what you are thinking of, and we will create it for you – FREE.
Do you keep my art on file?
Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!

Where do I send my artwork?
Simply reply and attach it to your Sales Representative and we will take it from there. You can also send it to sales@promoskygifts.com.

Can I specify a PMS color for my imprint?
Yes! There is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products

where, due to the limitations of the imprinting process, exact PMS matching is not possible. Your Sales Representative will help you with this. If you do not require an exact match, but would like us to be ‘as close as possible’ – we are happy to help. Just let us know which colors we should be working towards in the ‘additional comments’ section in the order process, or just let your representative know.

Shipping & Delivery
How fast will I get my order?
Production time is listed for every item on the site. This is the number of business days it takes to print your item with a single color imprint after your artwork is approved. The number of days for delivery depends on the shipping method you choose. As part of the online order process we show you the shipping charges. If you need an item faster than the production time shown or if you have any questions contact us – we love a challenge and would be happy to help!

Can I split my order and ship to multiple locations?
Sure! Just let your Sales Representative know (Or sent an e-mail to sales@promoskygifts.com.)

Can I ship on my own shipping account?
Yes. Just let your Sales Representative know and they will be happy to help.

Payment
What type of payments do you accept?
We accept payment through PAYPAL, T/T, Credit Cards, Check and Zelle.

Billing Address for Credit Cards:
The billing address is the address where the credit card statement is mailed, not necessarily the same as the shipping address (where you want the goods shipped). The billing address must match the statement address for the credit card used for security purposes. Errors in the billing address will delay the shipping and delivery of your order and may incur additional fees to correct. To protect you and your credit card information, the billing information you provide will be verified with your credit card company. If there are any discrepancies, your order will be placed on hold until we receive a valid billing address for your order.

When do you charge my credit card? Do you require pre-payment?
We ‘authorize’ your card once your order is ready to go into production. We need 50% deposit pre-payment and 50% balance before your order ships out.

General Ordering Information
What if I receive more or less than I ordered?
Typically in our industry you are charged for any ‘overruns’ – we don’t! We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.

Can I cancel or change my order?
You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Sales Representativeand they will be happy to assist you.

What are set up charges?
Some of the items we offer have ‘set-up’ charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo. Keep in mind that if you ever place an exact reorder for the same item you do not have to pay the set up charge again!

If I reorder an item will I pay set-up charges again?
No! If you place an exact reorder (same art and item) you will not be charged a set-up charge again. Also, once your logo is done in a digitized format for embroidery, we do not charge you a new tape or digitizing charge to embroider any other item!

Will I see a proof before my order goes into production?
Yes! Unless it is an exact reorder, you always see an ‘e-proof’ of your item which must be approved by you before we proceed!

Can I see a sample?
Yes! We are happy to send you a sample of an item(s) you are considering. We send the samples free of charge and in most cases they are yours to keep. Occasionally (for expensive items) we may ask you to return the item so we can keep our prices to you low. Our sample service is intended to help those who are seriously considering an item or are looking for ideas. We reserve the right to refuse to send samples at our discretion.

Can I order in quantities smaller or larger than those shown?
Most of the time the minimum quantity shown is the required minimum, although we encourage you to call if your requirements mean you need fewer items so we can offer assistance if possible. If you need to order more than the quantities shown please call us or email us as additional discounts are available.

Use of Trademarks
If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.

Notes about our site
The artwork, designs and trademarks shown on products on this site are examples of the products and imprinting services we offer. They do not representendorsement by the owners of the artwork, designs or trademarks.

Do you carry products that are not listed on your web site?
YES! We have thousands of products that are not listed on our web site. Please don not hesitate to contact us for any assistance in finding a specific product not listed on our site. We can also help you create a custom product for your promotion.